Hi This is my 1st summer owning this house. My electric bill has been doubling for 3 months in a row..I have a Carrier 25HPA6 Performance Series 2 Stage Heat Pump...I recently went online and found instructions on how to clean the outdoor unit. I did so and it was not very dirty. I also have a generator that kicks on when I lose power which does not support the AC unit..We did lose power for a few days recently. I have 2 faults showing on the heat pump unit..one being 53 outdoor air sensor not reading or out of range 255 events and F 37 control fault, heater stuck on 13 events.It is set to cool and the fan to auto. I have never had a heat pump or central Air and am very green to this.The previous owners left no manuals.I have found one online but for installation only. PLease help?
Don has earned a lifetime customer! My wife and I moved into our fixer-upper house this summer and just when the weather turned we realized that the 8 year old Goodman furnace in our basement had rusted heat exchange pipes and was leaking carbon monoxide. (So much for the $400 I paid to an home inspector before we moved in...) Fortunately, the furnace had a warranty still active. Not so fortunately, Goodman was incompetent in getting us the replacement part. It took them a month to send it, and then it wasn't even the right part. Don went to bat for us and convinced Goodman to foot the bill for an entirely new furnace! He and another worker made time in their busy schedule during thanksgiving week to come out and get the unit installed. This is above and beyond service and I couldn't be happier.
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