Hi This is my 1st summer owning this house. My electric bill has been doubling for 3 months in a row..I have a Carrier 25HPA6 Performance Series 2 Stage Heat Pump...I recently went online and found instructions on how to clean the outdoor unit. I did so and it was not very dirty. I also have a generator that kicks on when I lose power which does not support the AC unit..We did lose power for a few days recently. I have 2 faults showing on the heat pump unit..one being 53 outdoor air sensor not reading or out of range 255 events and F 37 control fault, heater stuck on 13 events.It is set to cool and the fan to auto. I have never had a heat pump or central Air and am very green to this.The previous owners left no manuals.I have found one online but for installation only. PLease help?
We are committed to providing you with services that are effective and efficient. We do the job right the first time, but more importantly, we won't charge our customer when we didn’t fix it the first time. For almost 30 years, we have been providing our customers with work from industry-certified technicians. Our team has the skill and knowledge to get the job done right the first time out!
As touched on by their name, heat pumps function by transferring heat energy indoors during the winter and outdoors from your home during the summer. They're often attached to air conditioning units, using the surrounding air to transfer energy. However, geothermal heat pumps and water source heat pumps are also available. The cost to repair a heat pump, again, depends on the specific problem. Replacing a faulty thermostat may cost up to $300 including labor, while a worn or damaged defrost control board can set you back up to $600. For more details on your potential repair costs using this heating source, visit our heat pump repair cost guide.
You'll find we take our job seriously and value highly the trust that is placed in us. To understand why we go so far beyond what others do by investing in the extra training and equipment we believe necessary to protect your home and family properly, take a moment to view our short 30 second video that best explains "why we do it"...and "why it matters."

The price of a furnace generally rises in step with its fuel efficiency. A furnace with a 90 percent AFUE might cost $1,000 more than a similar size unit with an 80 percent AFUE. But you can often recoup that additional cost through lower fuel bills over the life of the furnace, especially in regions such as the Northeast and Midwest, where winters can be harsh. How quickly you recover the investment depends on more than just AFUE. The electricity to run furnaces with different AFUEs can vary significantly. The climate where you live, how well your home is insulated, and your local gas and electricity rates also affect payback times.


Inspect your furnace thermostat by first making sure that it’s turned on. Also, ensure that the thermostat switch is turned to “heat” and not “cool”. If your furnace will still not start with the thermostat on, try adjusting the temperature settings to a few degrees higher. Inspect any visible wires for breaks or splits, and make sure your thermostat batteries are not dead. Do not touch any open wires; contact a professional.
The quality of your heating installation can greatly impact the quality of your overall heating experience. If your system is not carefully selected, sized and installed, there is really just no way that you can hope for it to operate at peak performance and efficiency levels. Never settle for a subpar heating installation when our Seattle heating installation technicians are available to do the job right.
We can make certain that the root of the problem is eliminated because we know important it is to have a good air conditioner in your home, especially when the heat begins to rise. Our Federal Way air conditioning repair specialists service all system types and brands, and no issue is too major or minor for our team. We can restore the functionality and efficiency of your system.
Zach came early, which I very much appreciated, and got the job done quickly. He was unfailingly polite and took care with putting on the booties and keeping my carpet clean. He managed to get the sprinkler system turned off even though I was quite uninformed about it and could help very little beyond pointing to where things were. I am always happy to have Brothers people come out to do my plumbing, heating, & electric services.
The chill of winter can be a scary thought when your furnace needs a repair. When the furnace in your home goes on the fritz, you need it fixed right away to keep your family safe and comfortable. Every BGE HOME technician is licensed in their trade and adheres to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair with the highest level of quality. Our technicians average 11 years in the HVAC industry, so you can rest assured that the technician who makes your furnace repair is knowledgeable and experienced.
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