I'd had them come out before and called because my thermostat wasn't getting power. They said they don't service townhomes. I said that must be a new policy because they've been out before and she said they've had it for awhile. I tried to ask why they don't service townhomes and she said they don't service attached homes or commercial properties. I said that my home isn't commercial and it doesn't really answer my question, but I guess I'll go elsewhere. I couldn't find this policy on their website and I can't really understand why a townhome furnace would be different than an unattached home. When they came out before I seem to remember they did a good job, so it's too bad they have odd policies now.


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When choosing a heating and cooling company, it's important that you find one that employs licensed, highly trained, background-checked, and drug-tested technicians. Considering this person will be in your home, it would be nice if the technician is also well-groomed, honest, polite, informative, and will give you options on how to improve your comfort.
Don has earned a lifetime customer! My wife and I moved into our fixer-upper house this summer and just when the weather turned we realized that the 8 year old Goodman furnace in our basement had rusted heat exchange pipes and was leaking carbon monoxide. (So much for the $400 I paid to an home inspector before we moved in...) Fortunately, the furnace had a warranty still active. Not so fortunately, Goodman was incompetent in getting us the replacement part. It took them a month to send it, and then it wasn't even the right part. Don went to bat for us and convinced Goodman to foot the bill for an entirely new furnace! He and another worker made time in their busy schedule during thanksgiving week to come out and get the unit installed. This is above and beyond service and I couldn't be happier.
You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.
If I could give them 10 stars I would. Don is extremely knowledgeable but more importantly honest. PSE had done a free diagnosis and told me I would need a new induction motor for around $850 or possibly a new furnace. PSE doesn't do the repairs so I found Affordable furnace on yelp. Don showed me where the noise was coming from and that we didn't need the other repair. He performed some routine maintenance and enlightened me on much better furnace filters. He said we will probably need a new furnace in a couple years but given the fact we've lived here 18 years and it was here before we got here I think we're doing pretty good. When it is time for a new furnace there's only one company we will be calling. Thanks Affordable Furnace!
No one wants to be stuck in the dead of summer with a broken air conditioner, or in the cold of winter with a broken furnace or boiler. That’s why we’re available any time of day to make your emergency heating and air conditioning repair and get your system up and running as quickly as possible. We’ll show up on time, in uniform and ready to make your HVAC repair right the first time.
Furnaces and thermostats are not mix-and-match appliances. Using the wrong type of thermostat with a furnace will cause operating problems and can be dangerous. Although thermostats look similar, they are designed very differently. There are numerous types of heating systems and thermostat systems and they need to be coordinated for safe and proper operation. There are three types of thermostat systems used today: millivoltage, low voltage, and line voltage.​
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