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Jeff did an all right job. He had all the right answers to make the company and the previous Gary and his helper look good. Unfortunately, the problem I'm having is my own problem. The companies 2 year warranty is only good if everything is okay on the first visit. First visit was very long, expensive. The mechanism for Flushing acted up about a month later and so they had to come back and it was Gary and his helper and Gary rebuilt the mechanism. A month later they acted up again and then Jeff came out. And that's when everything in my house is wrong and it would cost me close to $1,000 to have them straighten it up so that my toilet would flush right. I've been in my house for 50 years and I've never had this problem before. I don't know if it's because of the equipment that's being put in. So the two star rating is not so much against Jeff as it is against the company and their policies. First time I have used by others and it will be the last. And my recommendation to anyone would be don't don't hire Brothers.
By assembling a team of NATE-certified, factory trained, and fully licensed technicians, we ensure that the right specialist for the job always arrives at your door, right on time, dressed in uniform, and fully prepared for the job at hand. Equipped with leading edge technology, we determine the proper course of action to serve your best interests.